Aria Strapless Jumpsuit | Elegant Wide-Leg

Shipping Destination: We currently ship exclusively within Australia from our Netherlands-based facility. At this time, we do not offer international shipping.

Order Processing Times

• Order Cutoff Time: 5:00 PM (AEST) – Orders placed after this time will be processed the next business day.

• Handling Time: 1–3 business days (Monday to Friday) – After this period, your order will be handed over to the shipping carrier for delivery.

• Transit Time: 8–12 business days (Monday to Friday) – Typical delivery time after dispatch. 

• Total Estimated Delivery Time: 9-15 business days (processing + shipping). Please note that delivery times may vary due to external factors such as carrier delays, public holidays, or regional service availability.

Shipping Carriers We work with trusted Australian carriers to ensure reliable delivery:

• Australia Post

• TNT Australia

Shipping Costs We are pleased to offer free shipping on all orders within Australia.

• No minimum purchase required.

• No additional shipping charges – all costs are fully covered by us.

Tax Information: As a Netherlands-based business, we do not charge Australian GST. All prices are shown in AUD and exclude Australian GST. While we cover all shipping costs, please note that local customs duties or import taxes may apply upon delivery, depending on Australian regulations. These potential charges are the responsibility of the customer and are not included at checkout.

Order Tracking Once your order has been shipped, you will receive a confirmation email with a tracking number. You can track your order at any time using our Track Your Order page on our website.

Customer Service If you have any questions or concerns about your order or our shipping process, please don’t hesitate to reach out to our customer service team via our Contact page.

Contact Information

• Email: support@bondi-pearl.com

• Phone (Netherlands): +31 6 118 48 773

• Business Address: Jansplein 49-3, 6811GD Arnhem, The Netherlands

Business Details:

• Business Name: Bondi Pearl

• Company Name: MPM-Group

• KVK Registration Number: 95273107

• VAT Number: NL867068267B01

Customer Support Hours:
Monday to Friday: 09:00 AM – 5:00 PM (AEST)
We aim to respond to all inquiries within 1 business day.

At Bondi Pearl, your satisfaction is our priority. If you're not completely satisfied with your purchase, we offer a hassle-free return and refund process.

30-Day Return Policy

You may return items within 30 days of receiving your order. Items must be unused, in their original condition, with original packaging and any included documentation (e.g., order confirmation, tags).

How to Initiate a Return

To start a return, please contact us at support@bondi-pearl.com with the following information:

• Your full name

• Order number

• Delivery address

• Reason for return

We will respond within 1 business day and provide instructions for the return process.

Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or we sent the wrong item.

• We do not provide prepaid return labels.

• Please use a tracked shipping service; we are not responsible for lost or untraceable returns.

• No restocking fee will be charged.

Refund Process

Once your returned item is received and inspected, you will be notified by email.
Approved refunds will be processed to the original payment method within 5 business days.

Please allow extra time for the refund to appear in your account, depending on your payment provider.

Non-Returnable Items

The following items cannot be returned:

• Used or damaged products

• Gifted items

• Items returned without original packaging or documentation

Damaged or Defective Items

If your order arrives damaged or defective, contact us immediately at support@bondi-pearl.com with photos of the issue. We’ll resolve the problem as quickly as possible.

Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return it for a refund (if eligible) and place a new order.

Refund Timeline

Refunds are processed within 5 business days after receiving your return. Processing time may vary depending on your bank or payment provider.

If you have any questions regarding our Returns, Exchanges, and Refunds Policy, please contact us

Contact Information

• Email: support@bondi-pearl.com

• Phone (Netherlands): +31 6 118 48 773

• Business Address: Jansplein 49-3, 6811GD Arnhem, The Netherlands

Business Details:

• Business Name: Bondi Pearl

• Company Name: MPM-Group

• KVK Registration Number: 95273107

• VAT Number: NL867068267B01

Customer Support Hours:
Monday to Friday: 09:00 AM – 5:00 PM (AEST)
We aim to respond to all inquiries within 1 business day.

HOW QUICKLY CAN YOU ANSWER MY QUESTION?
We answer messages and emails in the order in which they are received and respond promptly. We usually respond within 24-48 hours of receiving a message or email.

CAN I CHANGE MY DELIVERY ADDRESS AFTER I HAVE PLACED MY ORDER?
Once an order has been placed, our warehouse staff can pack and ship your order within 24 hours, so it is only in some cases possible to process address change requests. If you notice an error, please email us as soon as possible with your name and order number so we can correct your package before it is shipped.

There is no guarantee that we will make it, especially when it leaves our warehouse, but we do everything we can!

HOW LONG IS THE PROCESSING TIME?
The processing time for your order is 1-3 days, depending on current volume.

OUT OF STOCK/BACKORDER ITEMS
If any of your items are out of stock, we will let you know by email when we expect to be able to ship the items. If the items are not expected to be back in stock within two weeks, we will automatically refund the purchase price for these items.


I HAVE RECEIVED A DAMAGED ITEM, WHAT SHOULD I DO?
We apologize that your shipment did not arrive in perfect condition! Please contact us with your name and order number for further assistance.

HOW CAN I TRACK MY ORDER?
Simply go to the Track My Order link on the home page or main menu and enter your tracking number to see where your parcel is. If you need further assistance, we are always ready to help.

WHY IS MY TRACKING NUMBER NOT WORKING?
Often tracking numbers only work for domestic orders. If your tracking number is not working, please let us know so we can make sure your items have been shipped correctly.

WHAT CAN I DO IF SOMETHING IS MISSING OR DAMAGED FROM MY ORDER?
If an item you have purchased is missing or damaged, please contact us immediately to resolve the issue.

We have a money back guarantee that is valid for 30 days before your order is delivered, so make sure you contact us within this period. To reach us, please use the 'Contact Us' tab or email us at support@bondi-pearl.com

WHAT CONDITION MUST THE PRODUCTS BE IN TO BE RETURNED? 
All products must be returned in the same condition in which they were received (in the original packaging and unused).

WHO PAYS THE SHIPPING COSTS?
For defective products, we will cover these costs for you. However, for all other returns (including complaints), you must pay the actual return shipping costs.