FAQ

How long does delivery take?

We process orders within 1-3 business days. Standard shipping within Australia typically takes 8-12 business days. Once your order has been shipped, you’ll receive a tracking number to monitor its journey.

What are the shipping costs?

We offer free shipping within Australia! No extra shipping costs, just seamless shopping.

Do you offer international shipping?

Currently, we only ship within Australia. We hope to expand our shipping options in the future. Stay tuned!

Can I cancel my order?

You may cancel your order within 24 hours of placing it. Please contact us as soon as possible. Once your order has been processed and shipped, cancellations are no longer possible.

Can I track my order?

Yes! Once your order has been shipped, you will receive an email with a tracking number. You can use this to check the status of your delivery anytime.

Can I return an item if I’m not satisfied?

Yes! We offer a 30-day return policy for unused items in their original packaging. Visit our Return Policy page for instructions on how to initiate a return.

What if my item arrives damaged or defective?

If you receive a damaged or defective product, please contact us immediately at support@bondi-pearl.com with clear photos of the issue. We’ll work quickly to resolve the problem.

Will shipping costs be refunded for returns?

Since we offer free shipping, shipping costs are non-refundable on returns.

What payment methods do you accept?

We accept the following payment methods:

  • American Express
  • Apple Pay
  • Google Pay
  • Maestro
  • Mastercard
  • Visa
  • PayPal
  • Shop Pay
  • Union  Pay

All payments are securely processed through our payment provider.

Customer Service

  • Email: support@bondi-pearl.com

  • Phone (Netherlands): +31 6 118 48 773

  • Business Address: Jansplein 49-3, 6811GD Arnhem, The Netherlands

Business Details:

  • Business Name: Bondi Pearl

  • Company Name: MPM-Group

  • KVK Registration Number: 95273107

  • VAT Number: NL867068267B01

Customer Support Hours:
Monday to Friday: 09:00 AM – 5:00 PM (AEST)
We aim to respond to all inquiries within 1 business day.