How long does delivery take?
We process orders within 1-3 business days. Standard shipping within Australia typically takes 6-8 business days. Once your order has been shipped, you’ll receive a tracking number to monitor its journey.

What are the shipping costs?
We offer free shipping within Australia! No extra shipping costs—just seamless shopping.

Do you offer international shipping?
Currently, we only ship within Australia. We hope to expand our shipping options in the future—stay tuned!

Can I cancel my order?
You may cancel your order within 24 hours of placing it. Please contact us as soon as possible. Once your order has been processed and shipped, cancellations are no longer possible.

Can I track my order?
Yes! Once your order has been shipped, you will receive an email with a tracking number. You can use this to check the status of your delivery anytime.

Can I return an item if I’m not satisfied?
Yes! We offer a 30-day return policy for unused items in their original packaging. Visit our [Return Policy page] for instructions on how to initiate a return.

What if my item arrives damaged or defective?
If you receive a damaged or defective product, please contact us immediately at support@bondipearl.com with clear photos of the issue. We’ll work quickly to resolve the problem.

Will shipping costs be refunded for returns?
Since we offer free shipping, shipping costs are non-refundable on returns.

What payment methods do you accept?
We accept the following payment methods:

Credit Card (Visa, MasterCard, American Express)

PayPal

Apple Pay & Google Pay

All payments are securely processed through our payment provider.

How can I contact customer service?
For inquiries, you can reach us at support@bondipearl.com. We aim to respond within 24 hours.

What are your customer service hours?
Our customer service team is available Mon-Sun: 8:30 am - 18.00 pm