Privacy policy

Last Updated: 21 April 2025

At Bondi Pearl (operated by MPM-Group), we are committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This policy explains how we collect, use, disclose, and store your personal information.

1. What Personal Information Do We Collect?

Personal information is information that identifies you or could reasonably identify you. The types of personal information we may collect include: 

  • Contact Information: Your name, email address, postal address, and phone number.
  • Order Information: Details of the products you purchase from us, including order history. 
  • Account Information: If you create an account with us, we collect your username and password.
  • Website Usage Information: Information about how you use our website, including the pages you visit, the date and time of your access, the amount of data transmitted, the website that referred you, your browser type and version, your operating system, and your IP address (which may be anonymized).
  • Payment Information: When you make a purchase, we collect necessary payment details (e.g., credit card information) through secure payment processors. We do not directly store your full credit card details on our servers.
  • Marketing Preferences: Your preferences for receiving marketing communications from us.
  • Communications: Records of any correspondence between you and us.

2. How Do We Collect Your Personal Information?

We may collect your personal information in the following ways:

  • Directly from you: When you place an order, create an account, subscribe to our newsletter, contact us via email or our website, or participate in surveys or promotions.
  • Automatically, when you use our website, through cookies and other tracking technologies (as explained in section 4).
  • From third-party service providers, Such as payment processors and shipping companies, to facilitate your orders.

3. Why Do We Collect and Use Your Personal Information?

We collect and use your personal information for the following purposes: 

  • To process and fulfil your orders, including order confirmation, shipping, and payment processing.
  • To manage your account, if you create an account with us.
  • To communicate with you: To respond to your inquiries, provide customer support, and keep you informed about your orders.
  • To improve our website and services, By analyze website usage and customer behaviour.
  • For marketing purposes: To send you newsletters, promotions, and other information about our products and offers that may be of interest to you (only with your consent where required by law).
  • To personalize your experience, By remember your preferences and show you relevant content.
  • To ensure the security and functionality of our website.
  • To comply with our legal obligations.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. 

  • Session Cookies: These are temporary cookies that expire when you close your browser.
  • Persistent Cookies: These remain on your device for a longer period to remember your preferences and recognize you on return visits. 

You can manage your cookie preferences through your browser settings. However, please note that disabling cookies may affect the functionality of our website.

We may use third-party analytics tools, such as Google Analytics, to help us understand how visitors use our website. These tools may use cookies to collect information about your use of the website. Where we use such tools, we take steps to ensure your privacy is protected in accordance with the APPs.

5. Disclosure of Your Personal Information

We may disclose your personal information to the following third parties for the purposes outlined in section 3: 

  • Service providers: Such as shipping companies (e.g., Australia Post, couriers) to deliver your orders, and payment processors (e.g., PayPal, American Express, Apple Pay, Google Pay, Maestro, Mastercard, Visa) to process your payments securely.
  • IT service providers: Who assist us with website hosting, data storage, and security.
  • Marketing service providers: Who help us send you marketing communications (only with your consent where required).
  • Legal and regulatory authorities: If required by law or to protect our rights and interests.

We take reasonable steps to ensure that these third parties handle your personal information in accordance with the APPs and our instructions.

6. Direct Marketing

We may use your contact details to send you direct marketing communications about our products and offers that we think may be of interest to you.

  • Email Newsletter: We will only send you email newsletters if you have explicitly consented to receive them (e.g., by subscribing). You can withdraw your consent at any time by using the unsubscribe link provided in our emails or by contacting us directly. 
  • Marketing to Existing Customers: If you have previously purchased from us, we may send you information about similar products or offers without further consent, as permitted by Australian law. You can opt out of receiving these communications at any time by contacting us.

7. Security of Your Personal Information

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorized access, modification, or disclosure. These measures include: 

  • Use secure server software (SSL or TLS encryption) to protect your information during transmission.
  • Implementing physical, electronic, and procedural safeguards to secure the personal information we hold.
  • Restricting access to personal information to authorized personnel only.

However, please note that no method of data transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security. 

8. Accessing and Correcting Your Personal Information

You have the right to request access to the personal information we hold about you and to request corrections if you believe it is inaccurate, incomplete, or out-of-date. To make a request, please contact us using the details provided below. We will respond to your request within a reasonable timeframe, usually within 30 days. We may need to verify your identity before providing access to or correcting your personal information.   

There may be situations where we are legally permitted to refuse your request for access or correction. If this is the case, we will explain the reasons for our refusal.

9. Data Retention

We will retain your personal information for as long as it is necessary to fulfil the purposes for which it was collected, or as required by law (e.g., for tax and accounting purposes). When your personal information is no longer needed, we will take reasonable steps to securely destroy or de-identify it. 

10. Cross-Border Disclosure

Some of our service providers may be located outside of Australia. By providing us with your personal information, you consent to the disclosure of your information to these overseas recipients, where necessary to provide our services to you. We will take reasonable steps to ensure that these overseas recipients handle your personal information in accordance with the APPs or a comparable privacy framework.

11. How to Make a Complaint

If you have any concerns about how we have handled your personal information or if you believe we have breached the Australian Privacy Principles, please contact us in writing using the details below. We will investigate your complaint and aim to provide you with a response within a reasonable timeframe (usually within 30 days). 

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC). You can find more information about the OAIC and how to make a complaint on their website: https://www.oaic.gov.au/  

12. Contact Information

If you have any questions about this Privacy Policy or our privacy practices, please Contact us

Contact Information

Business Details:

  • Business Name: Bondi Pearl

  • Company Name: MPM-Group

  • Business Address: Jansplein 49-3, 6811GD Arnhem, The Netherlands

  • KVK Registration Number: 95273107

  • VAT Number: NL867068267B01

Customer Support Hours:
Monday to Friday: 09:00 AM – 5:00 PM (AEST)
We aim to respond to all inquiries within 1 business day.