Refund policy

At Bondi Pearl, your satisfaction is our priority. If you're not completely satisfied with your purchase, we offer a hassle-free return and refund process.

30-Day Return Policy

You may return items within 30 days of receiving your order. Items must be unused, in their original condition, with original packaging and any included documentation (e.g., order confirmation, tags).

How to Initiate a Return

To start a return, please contact us at support@bondi-pearl.com with the following information:

  • Your full name

  • Order number

  • Delivery address

  • Reason for return

We will respond within 1 business day and provide instructions for the return process.

Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or we sent the wrong item.

  • We do not provide prepaid return labels.

  • Please use a tracked shipping service; we are not responsible for lost or untraceable returns.

  • No restocking fee will be charged.

Refund Process

Once your returned item is received and inspected, you will be notified by email.
Approved refunds will be processed to the original payment method within 5 business days.

Please allow extra time for the refund to appear in your account, depending on your payment provider.

Non-Returnable Items

The following items cannot be returned:

  • Used or damaged products

  • Gifted items

  • Items returned without original packaging or documentation

Damaged or Defective Items

If your order arrives damaged or defective, contact us immediately at support@bondi-pearl.com with photos of the issue. We’ll resolve the problem as quickly as possible.

Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return it for a refund (if eligible) and place a new order.

Refund Timeline

Refunds are processed within 5 business days after receiving your return. Processing time may vary depending on your bank or payment provider.

If you have any questions regarding our Returns, Exchanges, and Refunds Policy, please contact us

Contact Information

  • Email: support@bondi-pearl.com

  • Phone (Netherlands): +31 6 118 48 773

  • Business Address: Jansplein 49-3, 6811GD Arnhem, The Netherlands

Business Details:

  • Business Name: Bondi Pearl

  • Company Name: MPM-Group

  • KVK Registration Number: 95273107

  • VAT Number: NL867068267B01

Customer Support Hours:
Monday to Friday: 09:00 AM – 5:00 PM (AEST)
We aim to respond to all inquiries within 1 business day.